Q&As

At flowerlounge, we offer great value for money, professional service and uniquely designed bouquets and arrangements

Where do we deliver to?  We deliver daily Taranaki wide. We use Fastway couriers for all our rural deliveries, they will travel up to 2km's off the main road, otherwise they have depots around the mountain where they leave the goods for pick up. We contact the recipients to notify there will be a parcel for pick up. Some rural orders that are a " little out of the way ' may only have a courier service available twice weekly, if you have any concerns please contact us before placing an order.

When will my order be delivered ?  We have a late morning and afternoon delivery run. If you have any specific delivery requirements, please advise and we can usually arrange a time that suits.

Will my order be exactly as in the picture ?  We strive to offer our clients exactly as ordered, but due to the nature of our product, we can not guarantee it will always be as in the picture . As flowers are seasonal , we do offer the nearest color or style.

How do I care for my flowers ?  Flowers love fresh water and don't like it too hot . If you have received a bouquet, re-cut 1 cm off the stems on an angle ,and place in a vase of fresh water. A drop or two of bleach can be added to stop any bacteria from forming. Replace water every second day. If you have an arrangement in floral foam (oasis), top up the floral foam with fresh water every second or third day.

Guarantee of our product  If cared for, you should be able to enjoy your flowers for at least 5 days  before you see any sign of perishing. In the rare occasion that you may have a problem with your flowers , please contact us to discuss a replacement. We do not offer refunds, but will happily arrange to view the flowers to discuss the problem and offer a replacement if required.

Weddings  At flowerlounge, we can create the perfect bouquet to complement your gown and reflect your style. We follow the theme of your wedding with stunning bouquets for the bridesmaids, superb buttonholes for the men, delicate corsages for the ladies and creative floral settings and venue arrangements. From the classic to the contemporary, we can help you create your perfect wedding day . Talk to us today about your wedding dreams !

Privacy  The privacy of your customer data, orders and credit cards are important to us. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.